1. General Information

At Arshiyan Fire Services, we strive to provide excellent service and quality products. We understand that sometimes circumstances change, and you may need to cancel your order. Please review the following terms and conditions regarding our cancellation policy.

2. Eligibility for Cancellations

• Orders can be cancelled if they have not yet been processed or shipped.
• Customized or personalized orders may not be eligible for cancellation once production has started.

3. Process for Cancellations

1. Initiate a Cancellation: To cancel an order, please contact our customer service at [customer service email/phone number] as soon as possible.
2. Order Status Check: We will check the status of your order to determine if it can be cancelled.
3. Confirmation: If your order is eligible for cancellation, we will confirm the cancellation via email or phone and process a full refund.
4. Non-Eligible Cancellations: If your order has already been processed or shipped, it may not be eligible for cancellation. In such cases, you can refer to our return policy for further steps.

4. Refunds for Cancelled Orders

• If your cancellation is approved, we will process a full refund to your original method of payment.
• Refunds may take [number] days to process and appear on your statement.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email/phone number].

6. Contact Information

For more information or questions about order cancellations, refunds, and returns, please contact us at: