1. General Information

Our goal at Arshiyan Fire Services is to ensure complete satisfaction with your purchase. If you are not entirely satisfied, we're here to help. Please review the following terms and conditions regarding our return policy.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a receipt or proof of purchase.
• Returns must be initiated within [number] days of receipt of the item.

3. Non-Returnable Items

Certain items are exempt from being returned:

• Customized or personalized products
• Perishable goods such as food, flowers, or plants
• Hazardous materials or flammable liquids or gases
• Sale items (only regular priced items may be returned)

4. Process for Returns

1. Initiate a Return: Contact our customer service at [customer service email/phone number] within [number] days of receiving your product to initiate a return.
2. Return Authorization: Upon approval, you will receive a return authorization number (RAN) and instructions on how to return your item.
3. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Inspection: Once your return is received and inspected, we will send you an email to notify you of the status of your return.
5. Approval and Processing: If your return is approved, we will process the exchange or refund as per your request.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at [customer service email/phone number] with details of the product and the defect. We will provide instructions on how to return the item and ensure a replacement is sent promptly.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email/phone number].

7. Contact Information

For more information or questions about returns, exchanges, and refunds, please contact us at: