1. General Information

At Arshiyan Fire Services, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help. Please read the following terms and conditions regarding our refund policy.

2. Eligibility for Refunds

To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a receipt or proof of purchase.

3. Non-Refundable Items

Certain items are exempt from being returned:

• Customized or personalized products
• Perishable goods such as food, flowers, or plants
• Hazardous materials or flammable liquids or gases
• Sale items (only regular priced items may be refunded)

4. Process for Refunds

1. Initiate a Return: Contact our customer service at [customer service email/phone number] within [number] days of receiving your product.
2. Return Authorization: Upon approval, you will receive a return authorization number (RAN) and instructions on how to return your item.
3. Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Inspection: Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
5. Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within [number] days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email/phone number].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer service email] and send your item to: [physical address].

7. Contact Information

For more information or questions about refunds, returns, and exchanges, please contact us at: